Timer Issues

You click on a topic in Quick Start or try to start a timer, but nothing happens.

Possible causes:

• Another timer is already running (check the timer display)
• The topic has been deleted or archived
• You're viewing a different organization than expected
• Browser JavaScript is blocked or errored

Solutions:

1. 1
   Check if a timer is already running — look for the active timer display at the top of the page
2. 2
   If a timer is running, stop it first, then start the new one
3. 3
   Verify you're in the correct organization (check the sidebar header)
4. 4
   Refresh the page and try again
5. 5
   Open browser developer tools (F12) and check for JavaScript errors

Pressing Space doesn't start or stop the timer as expected.

Possible causes:

• You're not on the Timer page (Space only works there)
• Focus is in a text input or textarea
• No topics exist to start a timer for

Solutions:

1. 1
   Navigate to the Timer page (press G then T, or click Timer in the sidebar)
2. 2
   Click somewhere outside any input fields to remove focus
3. 3
   Create at least one topic if you haven't already

The timer appears to be running but the displayed time isn't changing, or shows an incorrect duration.

Possible causes:

• Browser tab was suspended (common when tab is in background)
• Device went to sleep while timer was running
• System clock changed while timer was active

Solutions:

1. 1
   Refresh the page — the timer will recalculate based on actual start time
2. 2
   The server always tracks the correct start time, so your entry won't be lost
3. 3
   If the display still seems wrong after refresh, stop and check the entry in Calendar view

You click Stop or press Space, but the timer keeps running.

Possible causes:

• Network request failed (check offline indicator)
• Server temporarily unavailable

Solutions:

1. 1
   Check if you're offline (look for offline indicator in sidebar)
2. 2
   Wait a moment and try stopping again — the request may be queued
3. 3
   Refresh the page and try stopping
4. 4
   If still stuck, note the correct end time and edit the entry manually after

You stopped a timer but can't find the resulting time entry anywhere.

Possible causes:

• Entry was very short (under 1 minute) and got discarded
• You're looking in the wrong organization
• Entry was created but you're viewing a filtered date range
• Data hasn't refreshed yet — try refreshing the page

Solutions:

1. 1
   Go to Calendar view and navigate to today's date
2. 2
   Clear any filters (topic, category) that might hide the entry
3. 3
   Check if you're in the correct organization
4. 4
   Refresh the page to load the latest data
5. 5
   Check the Dashboard — recent entries appear there too

A time entry exists but shows an incorrect duration — too long or too short.

Possible causes:

• Timer wasn't stopped when you thought it was
• Entry spans midnight and was split
• System clock changed during tracking

Solutions:

1. 1
   Go to Calendar view and find the entry
2. 2
   Click on the entry to open the edit dialog
3. 3
   Adjust the start and end times to the correct values
4. 4
   Save your changes

The Quick Start panel doesn't show the topics you expect or shows old topics you haven't used recently.

Solutions:

1. 1
   Quick Start shows your 9 most recently used topics by default
2. 2
   To customize, click the pin icon on any topic tile to lock it to that slot
3. 3
   Pinned topics stay in place; unpinned slots show recent topics
4. 4
   To remove a topic, unpin it and use other topics to push it out

The Quick Start panel shows no topics at all.

Possible causes:

• No topics have been created yet
• All topics have been deleted or archived
• You're in a new organization with no topics

Solutions:

1. 1
   Go to Timer Settings and create a category first
2. 2
   Inside the category, create at least one topic
3. 3
   Return to Timer page — topics will appear in Quick Start