Connection Issues

You're online but data isn't loading, or you're seeing stale information.

Possible causes:

• Network connection is unstable
• Browser cache is serving old data
• Server is temporarily unavailable

Solutions:

1. 1
   Check your internet connection
2. 2
   Refresh the page to fetch fresh data
3. 3
   Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
4. 4
   If issues persist, try logging out and back in

Team members' changes aren't appearing in your view, or you need to refresh to see updates.

Possible causes:

• Real-time connection was interrupted
• Firewall or network blocking WebSocket connections
• Browser tab was suspended (background tabs may pause connections)

Solutions:

1. 1
   Refresh the page to re-establish the real-time connection
2. 2
   Check if your network allows WebSocket connections
3. 3
   Try disabling browser extensions that might block connections
4. 4
   If on a corporate network, check with IT about WebSocket policies

When you lose internet connection, TeeckIn shows loading states or errors instead of cached data.

Possible causes:

• You haven't loaded the app while online first
• Browser storage is full or disabled
• Private/incognito mode limits offline storage

Solutions:

1. 1
   Load TeeckIn at least once while online to cache the app
2. 2
   Check that your browser allows local storage for teeckin.com
3. 3
   Avoid using private/incognito mode if you need offline viewing
4. 4
   Check browser storage quota — you may need to free space

When offline, you can't see entries or topics that you know exist.

Possible causes:

• That data wasn't loaded while you were online
• Browser cache was cleared
• Storage quota exceeded

Solutions:

1. 1
   While online, navigate to all pages you need access to offline
2. 2
   This ensures the data is cached locally
3. 3
   Recent data and frequently accessed pages are prioritized for caching

You're trying to start a timer, add an entry, or edit data while offline, but it's not working.

This is expected behavior:

TeeckIn requires an internet connection to make changes. While offline, you can view your cached data but cannot start timers, add entries, or make edits.

What to do:

1. 1
   Wait until you have internet access to make changes
2. 2
   Note down what you need to track (you can add it manually later)
3. 3
   Once online, use manual entry to log time retroactively

You see an error about storage being full or quota exceeded.

Solutions:

1. 1
   Clear cached data for other websites you don't use
2. 2
   In browser settings, check storage used by teeckin.com
3. 3
   If storage is very large, contact support — there may be a data issue
4. 4
   Consider exporting old data and clearing history you no longer need