Help & Feedback

TeeckIn has a built-in support system. You can report bugs, request features, or send feedback without leaving the app. We read every submission and respond directly through the same interface.

1. 1
   Click Help & Feedback in the sidebar (or navigation menu)
2. 2
   You'll see three options: Report a Bug, Request a Feature, Send Feedback
3. 3
   Below that, you'll see any previous submissions you've made

Found something that isn't working? The bug report wizard guides you through providing the information we need to fix it quickly.

1. 1
   Click Report a Bug
2. 2
   Select which area of the app the bug is in (Timer, Calendar, etc.)
3. 3
   Describe what you were trying to do
4. 4
   Describe what happened instead
5. 5
   List the steps to reproduce the issue
6. 6
   Rate the severity and optionally attach screenshots
7. 7
   Submit the report

We automatically include your browser version and app version to help diagnose the issue.

Have an idea to make TeeckIn better? We love hearing from users.

1. 1
   Click Request a Feature
2. 2
   Enter a short title for your idea
3. 3
   Describe the feature in detail - how it would work and why it would help
4. 4
   Submit the request

The more detail you provide, the better we can understand your needs. Tell us about your workflow and how the feature would fit into it.

Want to share general thoughts, compliments, or suggestions that don't fit the other categories?

1. 1
   Click Send Feedback
2. 2
   Enter a subject
3. 3
   Write your message
4. 4
   Submit

We read every piece of feedback. Even if we don't respond to everything, feedback helps shape our roadmap.

All your submissions appear on the Help & Feedback page. You can:

• Filter by type - View only bugs, features, or feedback
• See status - Open, In Progress, Resolved, or Closed
• Check for responses - Unread replies show a notification badge
• Continue conversations - Click a ticket to view the full thread

When we respond to your submission:

1. 1
   You'll see a notification badge on your ticket
2. 2
   Click the ticket to view the response
3. 3
   Type your reply in the message box at the bottom
4. 4
   Optionally attach more screenshots
5. 5
   Click Send

• Be specific - "Timer doesn't work" is less helpful than "Timer shows 0:00 after I click Start on the Website project"
• Include steps - List exactly what you did, in order
• Mention what you expected - We might not know what you thought should happen
• Attach screenshots - A picture is worth a thousand words
• Note if it's consistent - Does it happen every time or only sometimes?